The Golden 8K Refund & Returns Policy
Last Updated: [01/04/2025]
Digital Service Refunds
We stand behind our service with a conditional 7-day guarantee:
Refund Eligibility:
Requests must be submitted within 7 days of purchase
Requires documented proof of technical issues (screenshots + error logs)
Demonstration of attempted troubleshooting steps
Non-Refundable Circumstances:
Subjective reasons (“didn’t like channels,” “expected more content”)
ISP-related issues (throttling, regional blocks)
Account sharing violations
Processing:
5-10 business days via original payment method
Lifetime plans are non-refundable after 7 days
Hardware Returns (If Applicable)
For physical products like streaming devices:
30-Day Return Window:
Items must be unused, in original packaging
Customer covers return shipping costs
Restocking Fee:
15% deduction for opened items
Important Disclaimers
Refunds immediately terminate service access
Chargebacks will result in account blacklisting and a $50 dispute fee
One refund per household (tracked via billing/ISP data)
How to Request a Refund
Contact support info@TheGolden8K.com with:
Order number
Detailed issue description
Evidence of troubleshooting
Allow 24-48 hours for review
Approved refunds processed within 5 days
Prohibited Scenarios
No refunds will be issued for:
Over 5GB of data consumed
VPN/ISP connectivity problems
Device incompatibility (check requirements pre-purchase)
During active chargeback investigations
Note: This policy supplements our Terms of Service. By purchasing, you agree to these conditions.
